Customer Service Lead
Company: VirtualVocations
Location: Cedar Rapids
Posted on: April 4, 2025
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Job Description:
A company is looking for a Customer Service Lead to ensure an
excellent experience for every customer.
Key Responsibilities
Respond to customer enquiries via various communication
channels
Provide a personalized and memorable experience while resolving
complaints efficiently
Assist with back-office tasks, including processing credits and
investigating lost packages
Required Qualifications
Ability to work independently and as part of a team
Empathy and an outgoing personality to build rapport with
customers
Passion for fashion and wellness
Flexibility in schedule, including availability for evenings,
weekends, and holidays
Hybrid work schedule, involving both in-office and remote work
Keywords: VirtualVocations, Cedar Rapids , Customer Service Lead, Hospitality & Tourism , Cedar Rapids, Iowa
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