Account Executive - Inbound Customer Service Roadside Assistance

Company: Infinity
Location: Cedar Rapids
Posted on: February 1, 2025

Job Description:

The role of the Account Executive - Inbound Customer Service is to provide quick solutions and empathetic responses to consumers, haulers, and fleet businesses that need roadside assistance. Supervisory ResponsibilitiesNoneResponsibilities:-- Empathize with customers who are in a high-stress situation-- Handle and address customer and provider questions about billing and registration-- Provide updates to customers, providers, and client's throughout the dispatch process.-- Keep up to date on growing customer base.-- Uses knowledge of the specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.-- Performs other related duties as assigned.Required Skills/Abilities-- Type 25+ WPM-- Passion for helping others.-- Proven track record of working in a fast-paced environment.-- Working knowledge of Microsoft Office and Google Maps,-- Ability to quickly adapt to several types of calls and issues.-- Excellent communication skills including active listening and showing empathy.-- Service-oriented and able to resolve customer grievances.-- Proficient computer skills with the ability to learn new software.Education and Experience-- High School Diploma or equivalent preferred.-- 6 months' customer service experience.Physical Requirements:-- Prolonged periods of sitting at a desk and working on a computer.-- Ability to lift up to 10 pounds, if necessary.Compensation details: 14-14 Hourly WagePI433ba3e7268e-25660-36497351

Keywords: Infinity, Cedar Rapids , Account Executive - Inbound Customer Service Roadside Assistance, Hospitality & Tourism , Cedar Rapids, Iowa