Global Technical Customer Success VP

Company: VirtualVocations
Location: Cedar Rapids
Posted on: March 31, 2025

Job Description:

A company is looking for a VP, Global Technical Customer Success.
Key Responsibilities:

Develop and execute a comprehensive global customer success strategy focused on adoption, expansion, and retention
Oversee the entire customer journey from onboarding to renewal, ensuring seamless experiences and tangible business value
Recruit, mentor, and lead a high-performing global customer success team while driving alignment with corporate goals

Required Qualifications:

10+ years of experience in senior leadership roles within post-sales services, customer success, or support, preferably in a technology or SaaS company
Proven track record in driving customer adoption, retention, and expansion strategies through data-driven methodologies
Deep understanding of SaaS business models, lifecycle management, and revenue expansion techniques
Strong technical acumen, including knowledge of APIs, cloud computing environments, and data analytics tools
Experience leading large-scale business transformation initiatives with a focus on operational rigor and excellence

Keywords: VirtualVocations, Cedar Rapids , Global Technical Customer Success VP, Executive , Cedar Rapids, Iowa