XDT Market Supervisor
Company: Lowe's
Location: Cedar Rapids
Posted on: April 28, 2024
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Job Description:
What You Will DoThe XDT Market Supervisors are responsible for
leading and supervising a team of approximately 3-7 local market
Customer Service Associates. This role manager and analyzes the
overall productivity of the office and ensures processes
adherence.XDT Market Supervisors are responsible for the following
activities:o Performance Management including coaching, leading and
training Admin Service Associateso Inventory Flow related to Vendor
Returns, 3PL claims and Inventory Processingo Managing and
assigning tasks to Admin Service Associateso Developing Associate
Schedulingo Solving Customer Escalationso Leading resolution of
same day delivery issueso Building a Positive Team
EnvironmentResponsibility StatementsManages a market-based CSA
(Customer Service Associate) team responsible to support delivery
operations. Responsibilities include performance management,
analyzing inbound call metrics to recommend process improvements
and coach CSAs on performance opportunities, receive and resolve
customer service escalations, identify issues and and provide
resolution, and and identify and implement continuous
improvements.Interviews, hires and trains all associates on Home
Delivery processes and systems.Effectively motivates and manages
associates on a daily basis.Creates/promotes the daily schedule of
associates.Communicates with customers who have escalated issues to
improve customer in home delivery experiences, lead problem solving
efforts, and create brand loyalty and lasting customer
relationships.Solves problems, audits the business and identifies
trends. Utilizes analytical skills to identify improvement
opportunities and recommend solutions. Collaborates with third
party delivery provider to provide world class delivery experiences
for the customers.Utilizes and reviews Warehouse Management
System(WMS) for inventory reconciliation and audits on a daily
basis.Leads and influences others to deliver business results and
handle multiple tasks in a fast-paced environment.Applies knowledge
of Home Delivery Operations and Call Center processes to manage and
improve operations.Interacts with 3PL service providers, Lowes
Supply Chain functional teams, Lowes distribution nodes (RDC, BDC,
ADC, etc.) and store operations to maintain operational
excellence.Demonstrates effective problem solving, change
leadership, team orientation and empowerment skills.Communicates
Delivery successes and opportunities, along with recommended
solutions, regularly to the Market Delivery Manager and Market
Assistant Delivery Manager to improve delivery
experiences.Demonstrates effective oral and written communication
skills and a comprehensive understanding of policies and procedures
with Home Delivery.Maintains continuous dialogue with 3PL vendor
partner(s) to address and resolve claims and complaints received
involving In Home Customer Delivery experiences.Leads and works
cooperatively with others to accomplish tasks and common delivery
objectives. Contributes to positive environment, fosters
collaboration and tangible contribution.Warehouse Engagement and
Presence are important for operational success. Responsibilities
include but not limited to warehouse associate support and
engagement, inventory management, supporting the unload and product
movement in the warehouse, and managing our warehouse engagements
with Associates, 3PLs, and Vendors.Inventory and WMS Daily Process
Management in support of both hourly, salaried, and 3PL
Partners.What you Need to SucceedMinimum QualificationsHigh School
Diploma or GED and 5 years Supply Chain leadership
experiencePreferred QualificationsBachelors Degree in Operations,
Supply Chain, or related field and 2 years Supply Chain leadership
experienceorAssociates Degree in Operations, Supply Chain, or
related field and 3 years Supply Chain leadership experience#0NSITE
#LI-CSJOBSLowes is an equal opportunity employer and administers
all personnel practices without regard to race, color, religious
creed, sex, gender, age, ancestry, national origin, mental or
physical disability or medical condition, sexual orientation,
gender identity or expression, marital status, military or veteran
status, genetic information, or any other category protected under
federal, state, or local law.Starting rate of pay may vary based on
factors including, but not limited to, position offered, location,
education, training, and/or experience. For information regarding
our benefit programs and eligibility, please visit
https://talent.lowes.com/us/en/benefits.Starting rate of pay may
vary based on factors including, but not limited to, position
offered, location, education, training, and/or experience.by
Jobble
Keywords: Lowe's, Cedar Rapids , XDT Market Supervisor, Other , Cedar Rapids, Iowa
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